Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
clean
friendly staff
limited breakfast
service inconsistency
7.8/10
Very good
Rooms
8.4
Location
8.6
Service
8.4
Dining
6.5
Guest reviews
7.8/10
based on 10 reviews
7.8
7.8/10based on 271 reviews
John
United Kingdom,
May
2024
8.4/10
I found the hotel to be conveniently located in the heart of Jakarta, near shopping malls and casual eateries. The rooms were spacious, clean, and comfortable, equipped with modern amenities like a DVD player and sound system. The friendly and hospitable staff made my stay even more enjoyable, although the sound system could use improvement. The dining options offered a great variety of local and international cuisine, although it was a bit crowded. Overall, a good value for money choice with excellent facilities.
Rooms
9.0
The rooms were clean, comfortable, and spacious, equipped with a DVD player and sound system.
Service
8.0
I definitely love the hospitality of the staff; they were very friendly and helpful.
Location
9.0
The hotel is conveniently situated in a business area in the capital city of Indonesia, near shopping malls and culinary spots.
Dining
7.0
The dining experience offered a wide selection of delicious local and international dishes, although it was a bit crowded.
Facilities
9.0
The facilities were excellent, providing everything I needed for a comfortable stay.
Edward
United States,
April
2024
8.2/10
I had a wonderful stay at the hotel. The rooms were comfortable, spacious, and had all the facilities I needed, perfect for my son who is very active. The cinema room was a unique touch that made this ibis hotel stand out. The service was friendly and helpful, although they could have checked with us before assigning a room. The location was ideal, just opposite Gajah Mada Plaza, providing easy access to Chinese restaurants and other attractions. The dining experience was decent, with delicious local breakfast options available at an extra cost. Overall, a great value for money.
Rooms
9.0
The rooms were comfortable, spacious, and well-equipped with all the necessary facilities.
Service
8.0
The staff here were very friendly and generally did a great job, although they missed asking us before assigning a room.
Location
9.0
The hotel's location is perfect, just opposite Gajah Mada Plaza and offering easy access to Chinese restaurants and major attractions in Jakarta.
Dining
7.0
The dining experience was pleasant, with tasty local breakfast options available for an additional cost.
Facilities
8.0
The hotel offers a range of facilities to ensure a comfortable stay.
Rodney
United States,
March
2024
7.8/10
I had a pleasant stay at the hotel with clean and comfortable rooms and very friendly staff. However, the dining experience could use more variety in breakfast options. The location is convenient, and the price is reasonable. The Wi-Fi is not included, which is a minor downside.
Rooms
9.0
The room had all the facilities I needed, was very clean, and the bed was very comfortable. Although the bathroom was on the smaller side, it was perfectly fine. The DVD player and sound system were a nice touch, and the room was cleaned daily.
Service
7.0
The staff was nice, super friendly, and helpful during my stay. However, there was an oversight in cleaning the shower floor on one day. The daytime staff were friendly, professional, and helpful, but the nighttime staff had a different demeanor.
Location
8.0
The hotel is conveniently located facing the main road, making it easy to access. It's just opposite a shopping center with various dining options and stores. The proximity to attractions like 'Kota tua' and malls makes it a great choice for exploring the area.
Dining
7.0
The dining options were decent, with enough choices available. Breakfast leans towards Indonesian style and comes at an additional cost. Compared to other hotels in the same group, there could be room for improvement in the breakfast variety.
Facilities
8.0
The hotel offers satisfactory facilities, and the overall experience was enjoyable. However, improvements in some areas could enhance the guest experience.
clean
limited breakfast
Alan
United Kingdom,
March
2024
7.8/10
The hotel offers rooms that are larger and friendlier than standard Ibis rooms I've experienced before, facing the street while providing a clean and quiet stay. The service was exceptional, with staff going above and beyond to assist in unexpected situations. The location was convenient for exploring, with shopping and dining options nearby. The dining experience was subpar, needing significant improvements. Overall, a comfortable stay with great service and location.
Rooms
9.0
The rooms were spacious, clean, and quiet, exceeding my expectations from standard Ibis rooms.
Service
9.0
The staff was professional, helpful, and ready to accommodate any needs, including unexpected situations.
Location
9.0
The hotel's location was perfect for exploring nearby shopping centers, dining options, and historical sites.
Dining
5.0
The dining experience fell short of expectations, requiring significant enhancements for a better guest experience.
Facilities
7.0
The hotel offers essential facilities for a comfortable stay, but there is room for improvement.
Matthew
United Kingdom,
February
2024
8.0/10
The hotel rooms are more spacious than standard Ibis rooms, equipped with a DVD player and sound system, and are well maintained and clean. The service is excellent, with extra care taken for cleaning and assisting guests. The location is central and convenient. The dining experience has a wide variety of both local and international options, but improvement is needed in quality. The facilities are good overall.
Rooms
8.0
The rooms are spacious and well-equipped.
Service
9.0
The service is excellent with attentive staff.
Location
8.0
The hotel is centrally located with easy access to shopping and dining options.
Dining
7.0
The dining options are varied but need improvement in quality.
Facilities
8.0
The facilities are good overall.
John
United States,
February
2024
8.2/10
My stay at the hotel was wonderful. The rooms were clean and comfortable, and the staff was very hospitable. The location was convenient for my needs, with various dining options nearby. The dining experience was decent, although I expected more variety. Overall, a good value for money.
Rooms
8.0
The room was very clean, the bed was very comfortable, and the bathroom, although small, was fine. Equipped with a DVD player and sound system, it lived up to Ibis standards of design, comfort, and cleanliness.
Service
9.0
The staff was really friendly and helpful, always attending to my needs with politeness and greeting guests warmly.
Location
9.0
The central location near Gambir train station was ideal for me. It was easy to find food and shopping options nearby, making it a strategic choice to access famous attractions.
Dining
7.0
The breakfast, although costing additional 80,000 rp, was tasty with a few options. Some improvements could be made to provide a wider spread and a better a la carte menu.
Facilities
8.0
The hotel had all the necessary facilities one could need during a stay, making it a comfortable and convenient choice.
Ray
United Kingdom,
January
2024
8.2/10
The hotel offers themed spacious rooms equipped with a DVD player and sound system, perfect for a travel-themed stay. The service was attentive and kind, offering upgrades and city excursions. The location is convenient, near major attractions, shopping malls, and dining options. Dining provides a wide selection, though some felt the spread could be improved. An overall good value for the experience.
Rooms
8.0
The travel-themed rooms were spacious and well-equipped with a DVD player and sound system.
Service
9.0
The staff was kind and went the extra mile to advise on city excursions and offer room upgrades.
Location
9.0
The hotel is centrally located, allowing easy access to dining options, shopping malls, and cultural attractions.
Dining
7.0
The dining experience offered a great selection of local and international dishes, though some felt the spread could be improved.
Facilities
8.0
The hotel provides all necessary facilities for a comfortable stay.
Arthur
United States,
December
2023
7.6/10
I had a pleasant stay at the hotel. The rooms were very clean and neat, and the overall cleanliness met the standard I expected from ibis. I appreciated having a DVD player and sound system in my room, making my stay more enjoyable. However, the bathroom could have been a bit more spacious.
Rooms
8.0
The rooms were clean and neat, meeting the ibis standard for cleanliness and comfort.
Service
9.0
The staff were very kind and accommodating. They were excellent in cleaning up after us and went above and beyond to assist my cousin who fell ill during our stay. Special thanks to SILVIA for her exceptional service.
Location
7.0
The hotel's location was convenient for our needs, being near a shopping center and several dining options. We could easily explore nearby eateries and visit historical sites like 'Kota tua. ' Additionally, it was a nice retreat from the bustling street.
Dining
7.0
The dining experience offered a good variety of local and Western options. I especially enjoyed the breakfast included in my room rate, although it was mostly local cuisine.
Facilities
7.0
The hotel's facilities were adequate for my stay. Everything was functional and well-maintained.
David
United States,
December
2023
8.0/10
I had a pleasant stay at this standard budget hotel. The rooms were clean and comfortable, although the bathroom could be a bit bigger. The hotel offers nice amenities like a DVD player and sound system, especially on the smoking floor.
Rooms
8.0
The rooms were clean and pleasant with good amenities.
Service
9.0
The service was professional and very helpful. The staff was attentive to my needs whether I was on business or leisure.
Location
9.0
The hotel's location was convenient, facing the main road and near a shopping mall with many restaurant options. It was close to attractions like Istaqlal Mosque and Gajah Mada Mall.
Dining
6.0
The dining experience was average, with room rate including breakfast but in need of improvement in terms of variety.
Facilities
8.0
The hotel had sufficient facilities for a comfortable stay.
Pamela
United Kingdom,
August
2023
7.0/10
The hotel is strategically located near Gajah Mada plaza and offers convenient access to various Chinese restaurants. The rooms are spacious and comfortable, although they face the street. The staff was helpful in recommending city excursions, but there were minor lapses in cleaning. The location is ideal for exploring central Jakarta, with easy access to Gambir train station. The dining experience needs improvement to cater to both local and foreign guests. Overall, a decent option with some room for enhancement.
Rooms
8.0
The rooms are spacious and comfortable, perfect for my active son. They are facing the street but located on the same floor.
Service
7.0
The staff was kind and offered advice on city excursions, although there were instances of forgetfulness in cleaning.
Location
9.0
The hotel's location near Gajah Mada plaza and Chinese restaurants is very convenient. Additionally, its proximity to Gambir train station makes it a strategic choice for exploring Jakarta.
Dining
5.0
The dining options were limited and in need of improvement to cater to a diverse guest clientele.
Facilities
6.0
The hotel provides essential facilities but could enhance the dining experience to offer a more satisfying stay.
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